Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

Center Line Public Library • Baby and toddler play group 11 a.m. Tuesdays. Children up to 36 months and their caregivers participate in stories, songs and play. • Storytime at ...

After battling with Oversight Chair Comer, the Clintons testified this week about their knowledge of Jeffrey Epstein.

Trump contacted UAE President Sheikh Mohammed bin Zayed last November regarding what he said was a request from Saudi Crown Prince Mohammed bin Salman to impose sanctions on the UAE. Trump said Salman ...

Fans can call a new hotline to leave voicemail messages congratulating the U.S. women’s hockey team on its Olympic gold medal victory. (AP Photo) ...

The Pike County commissioners said they "unequivocally condemn the shooting" at the Pike County Islamic Center during the holy month of Ramadan.

Higher education earmarks are flowing again. So far, members of Congress have secured about $2 billion for roughly 800 college and university projects this fiscal year ...

On Wednesday, Oscar was taken to the Department of Homeland Security office on Tyvola Centre Drive in south Charlotte. In ...

The North Charleston Police Department is preparing to move into its new Joint Operations Center, a centralized hub designed ...

Rather than go with a major player, LAUSD chose a small startup to develop an AI chatbot for students. How it all unraveled, ...

In 1946, Hino began manufacturing and marketing heavy-duty trailer-type diesel trucks and engines in Japan. In 2007, Hino became the first and only automotive assembly plant in West Virginia and the ...

The Social Security Administration has reduced wait times for those contacting the agency. However, with its employees already overworked, upcoming changes could increase wait times again.